All orders
placed via credit card will allow for 12 to 24 hours for proper clearing
before items are processed and/or shipped.
All non-profit
organizations, universities, hospitals, churches, and ALL INTERNATIONAL
ORDERS placed via credit card will allow 24-48 hours for proper clearing
before items are processed and/or shipped.
All hand-dyed
items will allow 2-5 business days after your card has been approved,
before shipping unless otherwise stated on the site. Some items can
take up to six weeks for processing. See individual items for details.
Backordered items will be processed in the order they were received.
SunBurst Tie Dye Co. reserves the right to hold any order for
10 business days that deems fitting until payment has fully cleared.
All credit card orders (specifically orders with different
ship to and bill to addresses), purchase orders (until credit references
have been cleared), personal/business checks, and others.
This
is for our safety as well as your's.
SunBurst Tie Dye Co. reserves the right to ship any order using any
freight carrier we feel feasible. Via UPS, USPS, FedEx, etc.
Mandatory
Liability Release |
I, the
purchaser, by ordering items from SunBurst Tie Dye Co. hereby release
this company and its employees from all liability associated with the
use of their products and services. I do so fully aware of the consequences
thereof.
I agree not to represent their products and services to third parties
without the written consent of SunBurst Tie Dye Co.
I hereby take responsibility for the proper handling, use, location,
safety and disposal of any and all chemical-related products contained
herein.
I am over the age of 18. I have read and understand this liability release
and signify my agreement to these terms by the mere fact that I have
elected to conduct business with SunBurst Tie Dye Co.
SunBurst
Tie Dye Co. will replace defective merchandise free of charge, provided
that we are notified of the return within five business days from receipt
of the order and the merchandise is returned to us immediately thereafter.
Customers notifying SunBurst Tie Dye Co. of a return should contact
us via phone or email whenever possible, or by mail if this option is
not available. When notifying us of a return, please have your purchase
order number, name and shipping address available to provide to a Customer
Service representative.
All returns are subject to a 15% restocking fee from an orders total
price.
All American Products are subject to a 35% restocking fee.
All Customized Products are non-refundable and non-returnable.
All
opened chemicals and dyes are non-refundable.
All
returned items must be retuned in resellable condition. In the event
of defective or damaged items please contact a SunBurst Tie Dye Co.
representitive before returning your item.
SunBurst Tie Dye Co. does NOT refund any shipping fee.
Please consult your UPS representative.
All returns, chargebacks or canceled orders will be mailed payment by
money order.
Merchandise returned after five business days of receipt without prior
notification may be subject to additional restocking or reshipping fees.
No replacements will be shipped until defective merchandise has been
returned and evaluated for damage (typical turnaround time: 1-2 business
days). Merchandise should be returned in its original container, with
all accessories and documentation, and with sufficient protective packaging.
SunBurst Tie Dye Co. will not be responsible for damage incurred to
returned merchandise in transit, so insuring expensive items is recommended.
Please include a note with the merchandise, giving your full name, shipping
address and phone number, order number, and reason(s) for return.
Merchandise returned for reasons other than defects will be subject
to a 25 percent restocking fee, provided that we are notified of the
return within five business days from receipt of the order and the merchandise
is returned to us immediately thereafter. Customers notifying SunBurst
Tie Dye Co. of a return should contact us via phone, email or by mail
when available. When notifying us of a return, please have your purchase
order number available to provide to a Customer Service representative.
Merchandise returned after five business days of receipt without prior
notification will be subject to a 25 percent restocking fee. When returning
merchandise, please include a note giving your full name, mailing address
and phone number, order number and reason(s) for return. Please specify
whether you wish a store credit or a refund.
Most orders
over three pounds being delivered within the continental United States
are shipped via UPS Ground Service unless otherwise arranged. Under
the decision of SunBurst Tie Dye Co., most packages under three pounds
may be shipped shipped via Priority Mail.
UPS shipments require a physical address for delivery (no PO boxes,
please). To eliminate possible returns, orders must be accompanied
by a phone number. Orders can also be sent by Second or Next Day
Shipping. Please contact us for costs and availability of merchandise.
We ship
to customers throughout the world every day, by a variety of shipping
carriers and methods. Transit times will vary by geographical location
and type of service requested. Most packages of 10 lbs. or less can
often be shipped economically via United States Postal Air Mail, with
a transit time of approximately 1-3 weeks depending on destination.
Orders in excess of 10 lbs. are often more economically shipped via
UPS Worldwide Expedited Service (transit time approximately 3-10 days,
depending on destination and/or customs delay). Orders for large items
are shipped via independent Air or Ocean Freight carriers, depending
on the total weight and dimensions of the merchandise. Rate quotations
for shipping on large equipment orders are provided on a case-by-case
basis, and are valid for 30 days from date of origin. All merchandise
and shipping charges must be paid prior to shipment. Preferred methods
of payment are Visa and Mastercard, Cashier's Check or International
Money Order (please contact us regarding this method of payment). Sorry,
postal money orders from outside the US and Canada will not be accepted.
We are happy to provide quotes on shipping costs for international customers
via mail, email and phone.
Please note: your government may apply duties or taxes to products shipped
to you from our company. SunBurst Tie Dye Co. has no way of calculating
or predicting the amount of any duties or taxes that may be applied
to any shipment. It is up to the customer to pay any fees that may be
associated with importing of our products into your country. SunBurst
Tie Dye Co. reserves the right to withhold refunds and/or apply additional
charges to any order refused by an international customer, in order
to recoup any shipping or forwarding fees charged to SunBurst Tie Dye
Co. by the shipping company or other relevant parties. If you have questions
regarding duties or taxes on a current or prospective order, we suggest
you contact the appropriate government agency or the local office of
the shipper used for your order.
